Responsible Gaming

ace563 was built on the belief that online gaming should be an enjoyable leisure activity — not a source of financial stress, emotional distress, or harm to you or your family. Responsible gaming is not a footnote or a compliance checkbox at ace563; it is a core operating principle that shapes our platform design, our player communications, and our support processes.

We understand that the majority of players in Bangladesh who choose ace563 do so for entertainment — the excitement of a cricket match, the thrill of a live casino table, or the variety of our slots library. For those players, gaming remains a fun and controlled pastime. However, we also recognise that a small proportion of players may develop patterns that move beyond healthy recreational play. It is for those players — and for anyone who wants to stay well within safe limits before problems arise — that we have built a comprehensive suite of responsible gaming tools.

ace563 also maintains an internal responsible gaming monitoring programme. Our system flags account behaviour patterns that may indicate problematic play — such as rapidly increasing stake sizes, repeated failed withdrawal reversals, or prolonged uninterrupted session lengths — and our responsible gaming team will proactively reach out to affected players with information about the tools available to them. Receiving such a message is not a penalty; it is a genuine expression of care from the ace563 team.

Every player who registers an account on the ace563 platform is required to complete an identity and age verification process before any real-money deposit or withdrawal can be processed. This process requires the submission of a government-issued identity document — such as a National Identity Card (NID), passport, or driving licence — that confirms the player's date of birth and legal name.

Until verification is completed, real-money features of the platform remain locked. ace563 reserves the right to request re-verification at any point during the account's lifetime, particularly where there is reason to believe that account details have changed or that a third party may be using the account.

Protecting minors: If you share a device or a household with persons under the age of 18, we strongly encourage you to:

• Log out of your ace563 account fully after each session — do not leave your account open or your credentials saved in a shared browser.
• Use device-level parental controls to restrict access to gambling websites on shared devices.
• Keep your ace563 login credentials strictly private and never share them with any other person, including family members.
• Contact our support team at [email protected] if you believe a minor may have accessed your account so that the appropriate review and security steps can be taken immediately.

ace563 will permanently close any account found to be operated by a person under the age of 18 and will forfeit any associated balance. This is a firm policy with no exceptions.

The deposit limit tool allows you to place a hard ceiling on the total amount you can deposit into your ace563 account within a defined time period. Deposit limits are one of the most effective responsible gaming tools available because they operate automatically — once set, the system enforces the limit without requiring any additional action from you at the moment of deposit.

ace563 supports the following deposit limit periods:

• Daily limit: The maximum total you can deposit across all payment methods within any rolling 24-hour period.
• Weekly limit: The maximum total you can deposit within any rolling 7-day period.
• Monthly limit: The maximum total you can deposit within any rolling 30-day calendar period.

Limits are denominated in Bangladeshi Taka (৳) and apply across all payment methods — bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard — cumulatively, not per method. This means that if you set a daily limit of ৳5,000, that limit covers the combined total of all deposits from all payment sources within the 24-hour period.

Changing your deposit limits: You may lower your deposit limit at any time, and the reduced limit takes effect immediately. If you wish to increase or remove an existing limit, a mandatory 48-hour cooling-off period applies before the change is processed. This delay is intentional — it gives you time to reconsider an increase and ensures that responsible gaming decisions cannot be impulsively reversed in the heat of the moment.

To set or adjust deposit limits, navigate to the Responsible Gaming section of your ace563 account settings, or contact our support team at [email protected] for assisted setup.

A time-out is a temporary suspension of your ace563 account that gives you a defined break from gaming without the finality of self-exclusion. It is designed for players who recognise they need to step back from the platform for a period — perhaps following a run of losses, a stressful personal event, or simply a desire to reassess their gaming habits — but who do not wish to close their account permanently.

The following time-out durations are available on ace563:

• 24 hours
• 48 hours
• 7 days
• 30 days
• 6 weeks

During a time-out period, your account is fully suspended. You will not be able to log in, place any bets, access game content, or make any deposits. Pending withdrawals that were approved before the time-out was activated will continue to be processed. All marketing and promotional communications are paused for the duration of the time-out.

To activate a time-out, go to the Responsible Gaming section in your account settings and select your preferred duration. The suspension takes effect immediately upon confirmation. You will receive an email confirmation of the time-out activation at your registered email address.

Self-exclusion is ace563's most comprehensive responsible gaming tool. It is intended for players who have identified that their gambling has become, or is at risk of becoming, a problem and who need a firm, extended break from all gaming activity on the platform.

The following self-exclusion durations are available:

• 6 months: Your account is closed for a minimum of six months. A reinstatement request can be submitted after the full six-month period has elapsed.
• 1 year: Your account is closed for a minimum of twelve months.
• 5 years: Your account is closed for a minimum of five years.
• Permanent exclusion: Your account is closed permanently with no possibility of reinstatement. This option is recommended for players who have concluded that online gaming is not appropriate for them on a long-term basis.

During any self-exclusion period, the following applies without exception:

• You cannot log in to your ace563 account.
• You cannot place any bets or access any gaming content.
• You cannot make any deposits.
• All pending bonus offers are cancelled.
• All marketing and promotional emails are suppressed immediately.
• Any balance remaining in your account at the time of self-exclusion will be processed as a withdrawal to your registered payment method.

How to activate self-exclusion:

1. 1 Log in to your ace563 account and navigate to the Responsible Gaming section in your account settings.
2. 2 Select "Self-Exclusion" and choose your preferred exclusion duration.
3. 3 Confirm the request. You will receive an immediate email confirmation and your account will be suspended within minutes.
4. 4 Alternatively, send a self-exclusion request directly to [email protected] with the subject line "Self-Exclusion Request". Our team will action your request within two hours.

Reinstatement after the expiry of a timed self-exclusion (6 months, 1 year, or 5 years) is not automatic. You must submit a written reinstatement request to [email protected]. Our responsible gaming team will review the request, confirm your identity, and apply a mandatory 24-hour reflection period before reinstatement is processed. We may also provide information about support resources as part of the reinstatement process.

Problem gambling can develop gradually and is not always easy to recognise from the inside. Many players who develop a gambling problem continue to believe that they are in control long after their behaviour has moved into harmful territory. The warning signs below are commonly recognised indicators that gambling may be becoming a problem. They are provided not to alarm, but to inform — early awareness is the most effective form of prevention.

If you feel that gambling is causing you or someone you know harm — financially, emotionally, or in your relationships — please know that reaching out is the right decision and that help is available. You do not need to be in crisis to ask for support; early conversations are often the most effective.

Contact ace563 directly: Our responsible gaming support team can be reached at any time by emailing [email protected] with the subject line "Responsible Gaming Support". Your message will be treated with complete confidentiality by a trained team member who understands the sensitive nature of the conversation. We aim to respond to all responsible gaming support requests within two hours, seven days a week.

When you contact us, our team can assist you with:

• Activating or adjusting any responsible gaming tool on your account.
• Processing a self-exclusion request, including permanent closure.
• Providing information about external support organisations and resources.
• Discussing your account history and spending patterns in a supportive, non-judgmental way.
• Coordinating a withdrawal of your remaining balance as part of a planned break from gaming.

Supporting someone you care about: If you are concerned about the gambling behaviour of a family member or friend, our team can provide guidance on how to have a supportive conversation and what options are available. We can also assist with enquiries about whether a specific person holds an ace563 account, subject to appropriate verification, for the purpose of assisting a vulnerable person.

ace563 will never penalise a player for seeking responsible gaming support, asking questions about their account activity, or requesting a break from gaming. These conversations are welcomed, handled with respect, and contribute to the kind of gaming environment we are committed to building for all players across Bangladesh. 18+ only. Please gamble responsibly.