Privacy Policy

When you register an account on the ace563 platform, make a deposit, place a wager, or contact our support team, we may collect the following categories of personal data:

• Identity data: Full legal name, date of birth, gender, nationality, and a copy of a government-issued identity document (National ID card, passport, or driving licence) where identity verification is required.
• Contact data: Email address, mobile phone number, and residential address in Bangladesh. This data is used for account communications, verification, and payment correspondence.
• Financial data: Payment method details including mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers), bank account details for bank transfer players, and partial payment card details (last four digits and card type only — full card numbers are never stored on ace563 servers).
• Transaction data: A complete record of all deposits, withdrawals, bonus claims, wagers, and game outcomes associated with your ace563 account. This data is retained for financial reconciliation, dispute resolution, and regulatory compliance purposes.
• Technical data: IP address, device type, operating system, browser type and version, session identifiers, and geolocation data derived from your IP address. This data is used for fraud detection, security monitoring, and platform performance optimisation.
• Behavioural data: Information about how you interact with the ace563 platform — including pages visited, games played, session duration, and betting patterns — collected via server logs and first-party analytics tools. This data is used to improve the platform experience and to support responsible gaming monitoring.
• Communication data: The content of any messages you send to the ace563 support team via email or live chat, including account queries, complaints, and responsible gaming requests. These records are retained to ensure continuity of support and to resolve disputes.
• Responsible gaming data: Records of any self-exclusion requests, deposit limits, time-out periods, or other responsible gaming tool activations associated with your account. This data is treated with the highest level of sensitivity and is used exclusively to enforce the restrictions you have requested.

ace563 does not collect special category data (as defined under international data protection frameworks) such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where the submission of a photograph on a government-issued identity document is required for age and identity verification purposes, in which case the document image is processed solely for that verification purpose and is not used for any other purpose.

ace563 processes your personal data for the following purposes, each supported by a clear and lawful basis:

• Account management: To create, maintain, and administer your ace563 player account, including processing login sessions, updating account preferences, and managing responsible gaming tool activations.
• Identity and age verification: To confirm that you meet the 18+ age requirement and that the identity you have provided is genuine. This is a legal obligation and a condition of providing gaming services on the ace563 platform.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and connected bank accounts. Your financial data is shared with payment processors only to the extent necessary to complete the relevant transaction.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as defined in the ace563 Terms & Conditions. This includes automated monitoring of account activity and transaction patterns.
• Customer support: To respond to your enquiries, process complaints, resolve payment disputes, and provide assistance with responsible gaming requests. Support communication records are retained in accordance with the data retention schedule in Section 06 of this Policy.
• Platform improvement: To analyse how players interact with the ace563 platform, identify technical issues, and improve game offerings, navigation, and payment flows. Analytics data used for this purpose is aggregated and pseudonymised wherever possible.
• Promotional communications: To send you information about bonuses, promotions, and platform updates relevant to your account, where you have consented to receive such communications. You may withdraw this consent at any time by contacting [email protected] or updating your account notification preferences.
• Legal compliance: To comply with applicable laws, court orders, regulatory directions, and other legal obligations. This may include retaining transaction records for a legally mandated period and disclosing data to competent authorities where required.

ace563 does not use your personal data to make automated decisions that produce significant legal effects on you without human review. Where automated monitoring systems flag an account for investigation, a qualified member of our compliance team reviews the case before any action is taken.

ace563 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and other connected financial institutions receive the minimum data necessary to process your deposit or withdrawal transaction. Payment processors operate under their own privacy policies and are subject to applicable financial regulations.
• Identity verification providers: Third-party identity verification services may process the identity documents you submit during the verification process. These providers operate under strict data processing agreements and are prohibited from using your data for any purpose other than the verification service they provide to ace563.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game providers may receive pseudonymised player session data (such as a session token and stake amount) to facilitate gameplay and resolve game disputes. These providers do not receive your name, contact details, or payment information.
• Fraud prevention and security services: ace563 uses specialist third-party fraud detection and cybersecurity services that may process technical and behavioural data associated with your account sessions. These services operate under strict data processing agreements.
• Legal and regulatory authorities: ace563 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by law, a valid court order, or a binding regulatory direction. In such cases, we disclose only the data specifically requested and will notify you of the disclosure where we are legally permitted to do so.
• Professional advisers: Lawyers, auditors, and accountants engaged by ace563 may access personal data strictly as required to provide their professional services, subject to professional confidentiality obligations.

All third parties with whom ace563 shares personal data are required to implement appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond the specific service they provide. ace563 remains responsible for ensuring that data sharing arrangements comply with the standards set out in this Privacy Policy.

The ace563 platform uses cookies and similar tracking technologies to provide essential platform functionality, maintain session security, and analyse platform performance. The following types of cookies are in use on ace563.net:

• Strictly necessary cookies: These cookies are required for the platform to function and cannot be disabled. They include session authentication tokens that keep you logged in during your visit, CSRF protection tokens that prevent cross-site request forgery attacks, and load-balancing cookies that ensure consistent platform performance.
• Performance and analytics cookies: These cookies collect anonymised information about how visitors use the ace563 platform — for example, which pages are visited most frequently and whether any error messages are encountered. This data is used exclusively to improve the platform and is not linked to your individual identity.
• Fraud detection cookies: These cookies help ace563 identify and investigate suspicious account activity by establishing a baseline of normal device and session behaviour. They are an essential component of our platform security infrastructure.
• Preference cookies: These cookies remember your platform preferences, such as language settings and responsible gaming notification acknowledgements, so that you do not need to re-enter them on each visit.

What ace563 does not use: ace563 does not deploy third-party advertising cookies, social media tracking pixels, retargeting cookies, or any cross-site tracking technology that follows your browsing activity outside of the ace563.net domain.

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling strictly necessary cookies will impair the functionality of the ace563 platform and may prevent you from logging in or completing transactions. Information on managing cookies is available in the help documentation for your browser.

The technical security measures implemented by ace563 include the following:

• TLS 1.3 encryption in transit: All data transmitted between your device and the ace563 platform is encrypted using Transport Layer Security 1.3, preventing interception by third parties during transmission.
• AES-256 encryption at rest: Sensitive data stored on ace563 servers — including identity documents, payment method details, and account credentials — is encrypted at rest using AES-256, a military-grade symmetric encryption standard.
• Password hashing: Player passwords are never stored in plain text. They are stored as salted hashes using a modern, computationally expensive hashing algorithm, meaning that even in the unlikely event of a database breach, passwords cannot be recovered from stored values.
• Access controls: Access to personal data held by ace563 is restricted on a strict need-to-know basis. Internal staff access to player data is logged, monitored, and subject to regular access reviews. No member of staff can access your account data without a legitimate operational reason.
• Penetration testing and vulnerability scanning: ace563's technical infrastructure is subject to regular penetration testing by independent security specialists and continuous automated vulnerability scanning.
• Incident response: ace563 maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, ace563 will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

You also play an important role in keeping your account secure. You should use a strong, unique password for your ace563 account and never share your login credentials with any other person. If you believe your account has been accessed without your authorisation, contact [email protected] immediately.

ace563 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, to maintain your active player account, and to comply with applicable legal retention obligations. The following retention periods apply to the principal categories of data we hold:

• Account and identity data: Retained for the duration of your active account and for a period of five years following account closure. This retention period reflects standard financial record-keeping obligations applicable to online payment platforms operating in Bangladesh.
• Transaction data: Deposit records, withdrawal records, and bet histories are retained for a minimum of five years from the date of the transaction. This data may be retained for longer where a dispute, investigation, or legal proceeding relating to the transaction is ongoing at the end of the standard retention period.
• Identity verification documents: Copies of identity documents submitted during the verification process are retained for the duration of the account and for five years following account closure, in line with anti-money laundering record-keeping requirements.
• Support communication records: Records of support interactions are retained for three years from the date of the most recent interaction in the same support thread. Records relating to complaints or disputes are retained for five years.
• Technical and session data: Server logs and session data are retained for a maximum of 12 months from the date of collection, after which they are automatically deleted or anonymised.
• Responsible gaming records: Records of self-exclusion requests and responsible gaming tool activations are retained for the duration of the exclusion period and for five years thereafter. This retention ensures that self-exclusion decisions cannot be inadvertently reversed and supports the enforcement of exclusion commitments.

When the applicable retention period expires and no other lawful basis exists for continued processing, ace563 will either securely delete the data or anonymise it so that it can no longer be linked to you. Anonymised data may be retained indefinitely for aggregate statistical analysis purposes.

As a registered player on the ace563 platform, you hold the following rights in relation to your personal data. ace563 is committed to honouring these rights promptly and without unnecessary barriers:

• Right of access: You have the right to request a copy of the personal data that ace563 holds about you. Upon receipt of a valid access request, ace563 will provide a structured summary of your data within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly through your account settings. For data that cannot be self-corrected, contact [email protected].
• Right to erasure: In certain circumstances, you have the right to request that ace563 delete your personal data. This right is subject to limitations — for example, we cannot delete transaction records that we are legally required to retain. Where erasure is requested and we are unable to comply in full, we will explain clearly which data we are required to retain and why.
• Right to restriction of processing: You may request that ace563 restrict the processing of your personal data in specific circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where processing is based on your consent or on a contractual relationship, you have the right to receive your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider if you wish.
• Right to withdraw consent: Where ace563 processes your data based on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of an objection to marketing, ace563 will cease all marketing communications to you within five business days.

ace563 will not charge a fee for processing a data rights request unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. Where a fee applies, ace563 will notify you before proceeding so that you have the opportunity to confirm or withdraw the request.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which ace563 handles your personal data, please contact us using the details below. We take all privacy queries seriously and are committed to providing clear, timely responses.

• Email: [email protected] — Please use the subject line "Privacy Query" for all data protection related correspondence.
• Response time: ace563 aims to respond to all privacy queries within five business days of receipt. Complex requests may take up to 30 days to resolve in full; in such cases we will acknowledge your query and provide a progress update within five business days.
• Complaints: If you are not satisfied with the way ace563 has handled your personal data or responded to a data rights request, you have the right to escalate your complaint. ace563 encourages players to raise concerns with us first so that we have the opportunity to resolve them directly.

ace563 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, and platform features. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Where changes are material, registered players will be notified by email to their registered address. Continued use of the ace563 platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms.

This Privacy Policy was last reviewed and updated in January 2026. If you have not reviewed this Policy recently, we encourage you to read it in full to ensure you are fully informed about how your personal data is handled. Players who are not comfortable with the data practices described in this Policy should contact [email protected] before continuing to use the platform. ace563 is committed to working with all players to address any concerns about data privacy in a fair, transparent, and constructive manner. 18+ only. Please gamble responsibly.